1. All the products on this website are 100% authentic from the respective manufacturers. Beware of websites selling counterfeit or knock-off products. We deal directly with the manufacturers so there is no chance of a counterfeit product.
2. All merchanise is brand new and unused that we sell to our clients. All returns, frames, cases, cleaning clothes, etc., must be sent to us in unused and resaleable condition within 15 days of receiving it. Defects and damage should be reported to us within 1-3 days of receipt. Returns can use 100% of purchase price towards a new purchase. Frames returned for refund only can be subject to a 15% restocking fee.
3. Please allow 3-7 business days for your Return/Exchange to start processing from the date we receive your returned package. We suggest that you purchase tracking services for your returned package shipment so you may obtain information of when we received your returned shipment. Returns are processed as soon as possible. In most cases, Return for credits are usually processed immediately and an email notification is sent regarding your refund details once your refund has been processed. Purchasing insurance for your return package is also suggested since we are not responsible for returned packages that we have not received.
Prescription Lenses Return-Refund Policy
All our lens are inspected before shipping. The prescription lenses must match the doctors orders or we will remake it at no charge. Because presciption lenses are custom made only 50%-90% of the purchase price can be used for refunds.